See link for CIOZone 2010 predictions:
http://www.ciozone.com/index.php/Tools/11-Communications-Trends-to-Watch-in-2010.html
Personally, I think there’s some key messages in here for customers:
1. Mobile access (from SMS to full smartphone) is/should be a key plank of Customer Access Strategy
2. Netbooks are important (I disagree with the ‘disappoint’ tag as intel’s new processor/gfx stack comes onstream Q1 ’10)
3. Mobile contracts should allow flexibility of device with appropriate usage and security controls imposed/enforced via proxy mechanisms, rather than on-device security
4. Cloud continues to rise – device independence / divorce from corporate space continues.
5. I disagree with the innovation drying up – all this dependence on wireless infrastructure is going to drive innovation. As more people come to depend on the wire-less infrastructure, there’ll be a huge strain on the existing networks – the ones who come up with innovative bandwith sharing and 3.5/4g ubiquity first will be the winners (IMO)
All just my 2c – WYT?